Refund policy

At Dhaga, every pair is handcrafted and a standard quality is maintained. If you are not satisfied with your purchase, we are here to assist yo.

  1. Exchange Policy:

    1. Provide your order Id or invoice when requesting for an exchange.

    2. If the footwear doesn’t fit as expected, you can exchange it with the correct size. Customers are responsible for the shipping charges associated with the exchange.

    3. Kindly note once the footwear is received, we will do a Quality Check before proceeding further.

    4. Exchanges are subject to product availability. If the desire design is unavailable we will offer you an alternative or we will give you a credit note.

    5. Please note the exchange policy is only applicable for Domestic orders, for international orders we do not accept any returns or exchange

  3. Non-Returnable items:

    1. Custom Orders: Customized or made to order footwear cannot be returned or exchanged unless there is a manufacturing defect.

  4. How to initiate a Exchange:

    1. Reach out to us via what’s app = +917045166349 With your details

    2. Our team will provide return authorization and instructions for shipping item back

    3. Customers are responsible for providing shipping label to ensure the items reaches Dhaga warehouse safely.

  5. Damaged or Defective

    1. If you receive a damaged or defective product please contact us immediately with photos.

    2. We will arrange the replacement